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Contact Hoover Customer Service

How to Reach a Person at Hoover

Verified Contact Information

Toll-Free Number:

  • 1-800-944-9200
Call Now

Customer Service:

  • 1-888-768-2014
    Commercial Customers
  • 1-877-816-2058
    US Residential Customers
  • 1-800-406-2005

Media:

hooverpr@ttifloorcare.com
PR Inquiries
Send Message

Hoover Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Hoover Phone Number
1 (800) 944-9200
Average Hold Time
00:01:19
Average Calls duration
4 minutes
Most Popular Hoover Email Address
HooverPR@ttifloorcare.com
Hoover Live Agent Availability
25% of callers successfully reach a real person
Issue Resolution Rate
Low (6% reported full resolution)
View full overview

How to Contact Hoover?

Most Popular Number:

(800) 944-9200
Total calls: 1 192 Issues resolved: 25 Last call: May 26, 2026

Hoover provides different ways for customers to get in touch with the support team. One of the most popular ones is to contact the company via phone. Hoover customer service phone number is 800-406-2005. If you are calling from Canada, dial 800-944-9200. Clients from the US should call the company at +1-877-816-2058. To get in touch with the Hoover commercial department, call +1-888-768-2014.
Customers usually call the support team to get updates on product assortment, get assistance with payments and delivery, request a refund or return, exchange an item, address warranty issues, and others.

As there is no Hoover email address for consumer issues, customers can send their messages via Hoover website. Alternatively, they can use 24/7 chatbot to address their questions or message the company on YouTube or Instagram.
If you have media and press inquiries and seek to get in touch with the PR department, send your request to hooverpr@ttifloorcare.com

The brand is headquartered in Charlotte. Hoover address for the corporate office is Techtronic Floor Care Technology Limited, 8405 IBM Drive, Charlotte, North Carolina 28262, United States. If you want to return an item, please send it to the following address: 578 Robinson Road, Greer, SC 29651.

Hoover support phone line for the US customers and Commecrical line are available Monday through Friday from 9 am to 3 pm ET. The phone support line for callers from Canada operates Monday through Friday between 9 am and 4.30 pm ET.

To submit an online inquiry via Hoover website, follow the “Contact Support” hyperlink (you can find it in the “Customer Support” section at the bottom of the page). Then, fill out an online form and provide the required information. After you submit the message, Hoover support representatives will contact you in 2-3 business days.

PissedConsumer Club

Contact Information

Hoover Website:

Hoover Help Center:

Corporate Office Address:

Techtronic Floor Care Technology Limited
8405 IBM Drive
Charlotte, North Carolina 28262
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9:00am - 6:00pm (EST)


Returns

578 Robinson Road

Greer, SC 29651

More contact details

Summary of Hoover Customer Service Calls

1.8K TOTAL
CALLS
03:34 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Hoover?

Product/ Service Question:

  • My clean slate was fine when I used it a few weeks ago to shampoo my carpet. But stopped working
  • “To order a charger”
  • “Shampooer not working”

Request for Information Question:

  • “Question about model no. U5780-900”
  • “Parts question”
  • “Information”

Return/ Replace Question:

  • “Need to replace my belt on my shampooer cleaner”
  • “Replacement belt”
  • “I bought a sweeper from Walmart and it only been 5 months and Wal-Mart won't return it I paid almost 30o”

Shipping and Delivery Question:

  • “Missing parts in a [PERSON_NAME] clean slate”
  • “You have the wrong address”
  • “Check a delivery”

Payments and Charges Question:

  • “Need discount code to checkout”
  • “My cordless Hoover vacuum charger has not charging or battery is bad”
  • “Having issues with my Hoover spotless shampooer, and he's experts. Keep on you to charge me to help. I'm not paying anybody. I paid for the machine”

Staff Question:

  • “I could not get a live person to speak with when I called the customer service number, I tried several times.”
  • “Customer Service”
  • “Still waiting on Customer Service response”

Activation/ Cancellation Question:

  • “To cancel a ride”
  • “Cancellation”
  • “Cancel order”

Account Question:

  • “Can't log in”
  • “Hoover turbo power 1700 need vacuum bags my zip code is 33155”
  • “To amend a postcode on a online order”

Website/ Application Question:

  • “Tank install”
  • “Update on my application”
  • “Installation of washing machine”

Refund Question:

  • “Refund”
  • “Refund on broken product”

Cards Question:

  • “Need to change credit card on purchase”

Other Question:

  • “I am so pissed off and aggravated waste my money time cleaner everything this thing is a damn joke. I’m gonna make sure I let everyone know every store everywhere I go.”
  • “Lemon vacuum”
  • “When shampooing the dirty water is not going into bottom tank I have a Hoover smart wash”

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