Hoover - Vacuum Cleaner Review from Los Angeles, California
I bought a Hoover® SteamScrub™ 2-in-1 from hoover.com almost a month ago.They sent me a damaged product and it was in really bad condition too.
I called them and they asked me to send the photos of damaged product. I didn't get any reply for 2-3 days after sending those photos. I contacted again and they asked me to cut the wire of the product and remove the label and they told me that they will ship the replacement. I did the same and send the photos again.
Again no reply and sent so many follow-up emails. It's almost a month and still I didn't get any replacement, no reply, no refund and can't use the product the one I received.
It was a totally rip-off.I never had this kind of bad customer experience in my life.
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