Hoover
Hoover Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hoover has 1.8 star rating based on 215 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend Hoover to a friend or colleague.
- Rating Distribution
Pros: Design, Crap product, Easy to find.
Cons: Bad product, Customer service is horrible, Break very quickly.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hoover has 1.8 star rating based on 215 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend Hoover to a friend or colleague.
- Rating Distribution
Pros: Design, Crap product, Easy to find.
Cons: Bad product, Customer service is horrible, Break very quickly.50% of users think that Hoover should improve its Customer Service.
82% of users say that they won't use Hoover in the future for similar services or products.Recent recommendations regarding this business are as follows: "Train your personal much better", "Take care of customers", "Not to Shoo at Walmart anymore if they can’t accommodate you on returns or make you aware of return policies on certain items you purchase, if we’re unaware of it, especially not specified on back of receipt if not printed. We’re not mind readers, Certain stores specify return policy on back of receipt which is most helpful. I shopped at Walmart all the time, I won’t anymore after being inconvenienced like this. First time I bought an appliance and I’m sorry I wasn’t aware of return policy considering the lack of information that should conveniently be presented to the customer do were well aware of this ,and not be inconvenienced as I’m being now. This is unacceptable This will be my last time I shop at Walmart.", "Don’t shop with them I purchased from them directly from their establishment. I have stayed on hold for hours days after days weeks after weeks no answer no response machine carpet machines have manufacture defects and they do not want to answer to their customers they want to sell and they want to you to buy stuff but they do not respond for any problems or issues", "Call cus see u w".
Most users ask Hoover for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Hoover Reviews
"Bought a dual power max pet"
When you try to use it, all the cleaner leaks out of the bottom. Grandchildren bought it from Walmart online and didn't get a receipt.
"Think It Over"
Horrible Company ! Customer Service even WORSE !!Did not offer any help with my problem ! And could not even answer questions about the product I just...
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Verified Reviewer |
Atlanta, Georgia
Think It Over
Horrible Company ! Customer Service even WORSE !!Did not offer any help with my problem ! And could not even answer questions about the product I just purchased!!
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Verified ReviewerFollowing up on a call I made Monday and haven’t heard anything back!!
Nothing has happened. I called and talked to one of your personnel.
I told her the solution tank did not fit! She wanted a receipt for the Hoover model number FH53050. I want you to send me one that fits.
It's been four days now and I have not received any response. To say I am not happy would be an understatement!!!
- Good product
- Not a fan of the customer care department
Preferred solution: I have already told you in this message! I want one that fits or the cost to buy one. Look I bought it ten days or longer ago and haven’t been able to clean my carpets. I’m not satisfied with the NO response I’am receiving.
User's recommendation: Train your personal much better
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad customer service, bad parts
So this site will not allow the full email address to show, if you Visit the Canadian Tire site, the e-mail is listed in their responses to their reviews.
I was able to reach Hoover, this is the e-mail they use now if anyone needs it, socialsupport@***.com. I spoke to a really nice rep named Denise.
They were out of the replacement head so they are sending me a whole new vacuum. I changed my review score to reflect this and will increase it more once the vacuum has been received.
I contacted Hoover and waited to speak to someone for an hour. They did send replacements; they were nice enough once I finally reached them. 5 months later, the tube in the replacement head they sent me broke out of nowhere. Hoover is very, very hard to get a hold of - I can't stress this enough.
I tried emailing them on their support email, but days later, there was still no answer. The first time I called today, I waited 15 minutes just to have an automated message say no one is able to take my call and disconnect my call. You are supposed to be able to push one for a callback, but this wouldn't work. I tried calling again, the same thing happened.
There is also supposed to be live chat according to them on their website, but it's just AI. If you mess with it a bit, you can get directed to an agent, leave your email and someone is supposed to reach out.
Still, I was unable to reach them. Cheap product parts, not worth the new $600.00 cost at Canadian Tire (it's way cheaper on Hoover Canada site).
- Bad customer service
- Cheap parts
Preferred solution: Someone to reach out with a replacement part and apology.
User's recommendation: Buyer Beware
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need to return Hoover steam cleaner and was unable to because I was to late by 4 days. Which doesn’t specify on back of receipt. How are we suppose to know if not on back of receipt. Don’t know .
My initial experience with Customer Service wasn’t very nice at Walmart in Deptford to try and help me with my issue on a Hoover carpet steam cleaner. They just provided me with a Hoover E-mail To go online with The Hoover company to helpMe with an Issue with their product.
Hoover is very fortunate to have professional people that were very nice, polite and patient and tried to rectify my problem. They were very helpful by providing me with the right E-mail to get in touch with the professionals who specialize in this specific problem with Hoover merchandise. It was really Walmarts negligence in not properly printing the return policy on the back of receipts like most of your stores address you with, so not to inconvenience the customers, as I was today. As for the Hoover employees, very professional, great PR on knowing how to interact and communicate with people.
Let’s Make America fabulous again please Have. Thank you very much
- Suppose to be a good brand
- Not accountable for faulty product
- Well no comment
Preferred solution: Full refund
User's recommendation: Not to Shoo at Walmart anymore if they can’t accommodate you on returns or make you aware of return policies on certain items you purchase, if we’re unaware of it, especially not specified on back of receipt if not printed. We’re not mind readers, Certain stores specify return policy on back of receipt which is most helpful. I shopped at Walmart all the time, I won’t anymore after being inconvenienced like this. First time I bought an appliance and I’m sorry I wasn’t aware of return policy considering the lack of information that should conveniently be presented to the customer do were well aware of this ,and not be inconvenienced as I’m being now. This is unacceptable This will be my last time I shop at Walmart.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLack of customer support , terrible product
I purchased a high-performance swivel pet vacuum cleaner in July 2023. I had the vacuum for three months when the bottom plate broke off.
I tried for three days to contact them, but each time the message was that they were closed even though it was well within their hours of operation. I finally received a response from them and was told to go to the closest Hoover repair shop. I received a new vacuum cleaner and 4 months later, the bottom plate broke off again! I called them again (another two days of trying) and they sent a replacement.
I tried to use the vacuum a few days after receiving the replacement, and this time the brush would not work. Following the printed instructions, I removed the plate holding the brush and found that the belt was not attached and was ripped. This is my third vacuum! I'm trying to call them again, experiencing the same issue trying to contact them.
They have so far refused to give me my money back despite this being the third broken product from them. Do not purchase from this company.
- Bad customer service
- Cheaply made
- Broken product
Preferred solution: Full refund
User's recommendation: Do not purchase!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bad Axe, Michigan
989295****
The videos were useless!!! Doesn’t show everything!!!!
The office is closed, and I have talked to two people already by texting, my problem was not resolved because they want me to pay $55 +1 dollar to ask one simple question
Syracuse, New York
Shampooer don’t work
Got this from Amazon brand new. When I tried to use the thing it doesn't work the soap dispenser does not work the switch mechanism does not allow the cleaner to run out at all.Don't buy this company doesn't respond.
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Verified ReviewerWater not dispensed g
I had only used it once to clean a small area of carpet. Today, I took it out.
It appears the clean water tank has an issue. It leaks water after filling it up. Then, no water comes out after it's on the vacuum.
The motor and vacuum work; just no water is dispensed. Very stressful.
- Works well when it wirks
- It is only good for one usage
Preferred solution: Price reduction
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Butte, Montana
. Customer assistance is virtually nonexistent.
Purchased a carpet cleaner at Christmas for my wife unboxed it this July to do carpets. The corner of the box was crushed and when we took it out, it had a broken top on it.
After contacting customer service, nothing has happened. Their customer service basically doesnt exist.
Impossible to contact them on there phone lines or emails. Just a waste of time.
User's recommendation: Open the product immediately Upon purchase to verify that it’s not damaged.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Trinidad, California
My cleaner needs repaired or replaced. The hose is about to Fall off and when shampooing the Water quit shining off when I Stop pushing the button . It keeps coming out!
My Hoover clean slate carpet and upholstery spot cleaner needs repaired . I purchased 9/23/23.
and I've been trying to connect with you guys for way over a month. I sent an email but it went to Hoover in the UK so they sent it back and said to send it to Hoover in the US.
My receipt just Grew legs and walked off. I have it put cant seem to locate it at the moment it was folded up with the other papers I send give me a minute please, I might have to print another one!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Palo Alto, California
Carpet Cleaner (Smart Wash) not working
I purchased a Hoover Smart wash via target on 4/19/24.I called myself upgrading from my "Bissell" which I have owned many.In July the machine stopped working. After trying every trouble shooting technique including Hoover video's I could not get it to work.I tried on mutiple occassions to get Hoover via phone, waiting on hold for as long as 45 minutes w/o success.I finally went online and registered my product and completed the required form.
Hoping this bad machine was a on-off problem I asked them to upgrade to the higher level pet carpet cleaner. Several days later I received an email asking me to go thru the trouble shooting process again and to video tape the process and send it to them. I'm 70 yrs old live alone and it was not an easy task. I submitted the video's.
Now they require more including providing my address,phone number, proof of purchase, (which they have as part of my product registration), they also want evidence that the power cord is cut, as well as wanting me to remove the sticker and send them pictures of everything. If they want the broken machine back i am happy to send it to them if they send me postage. Its just taking up unnecessary space in my garage. I am weary of having to do their work for them.
Why am I being forced to jump thru all these hoops for a machine that is literally less than 6 months old and still under warranty. I want a new machine perferably the upgraded model (for which I am willing to pay the difference) or a refund.
It's now been over a month that I have not had a carpet cleaner and with rescue pets that can be problematic. Please help
- I liked the unique dry only function of the machine
- Horrible time consuming warranty service
Preferred solution: I want them to send me an upgraded machine that works! I offered to pay the difference
User's recommendation: Think twice before purchasing a Hoover. Customer Service SUCKS
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Verified ReviewerParts needed
No answer. Waited for hours, and no one takes care of customers, so we start buying somewhere else. Bad experience with service, or lack thereof, I should say.
Preferred solution: Parts delivered. But I can't even order
User's recommendation: Take care of customers
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Desert Hot Springs, California
Hoover floormate deluxe garbage
After 6 months product leaks from clean water tank, in less than a minute the entire tank empty & not plugged in
Cheap crap
Don't but hoover customer service is the absolute worst, won't talk on phone easy to avoid dealing with customer. Garbage products and garbage company
Finally received a call from Hoover & with the help of Loreal who listened, was professional & solved my problem in 15 mins. A new machine on its way
User's recommendation: Buy from another company
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Verified ReviewerProduct leaking need live support
Called multiple times via 2 or 3 different numbers listed for customer service. Most said they were "closed" even though I called during their normal business hours.
Finally tried the "purchase" option and was put on hold.
Gave up after 30 minutes with no one coming on the line. Other phone prompts said to go to the website to access their CHAT feature to get help, but that was also a dead end with the chat being ended after I told it I needed "other help!" This company's customer service is NON-EXISTENT and I will NEVER EVER buy another one of their products!!!
- Shoddy product and non-existent customer service
Preferred solution: Help or replacement parts to fix leaking from a brand new steam vac
User's recommendation: DO NOT BUY FROM THEM!
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Verified ReviewerPissed off
Pissed off. I got this vacuum as a gift not even a month ago.
I have only used it twice, and the clip broke.
I called to have it replaced, and they told me since I don't have a receipt, they won't do anything. It was a gift; I don't have the receipt!
Preferred solution: The replacement of the part that broke.. which in this case would be the dirt cup canister
User's recommendation: Replacing honor your product at least 3 months
Jacksonville, Florida
Manufacturer defects and staying on hold for hours days and weeks at a time
Manufacturer defects machine is not even five months old. I want my product replaced as soon as possible.
User's recommendation: Don’t shop with them I purchased from them directly from their establishment. I have stayed on hold for hours days after days weeks after weeks no answer no response machine carpet machines have manufacture defects and they do not want to answer to their customers they want to sell and they want to you to buy stuff but they do not respond for any problems or issues
About
, ,
The Hoover Company is an iconic American home appliances manufacturer. The company was founded as a floor care producer in North Canton, Ohio. The Hoover Company has dominated the electric vacuum cleaner industry and at the present time the word Hoover is a synonym to the word electric vacuum cleaner. The company has established its major market in the United Kingdom and Ireland and is well recognized there. In addition to its famous electric vacuum cleaners, Hoover produces washing machines, tumble dryers and many other household appliances.
Earlier, theHoover Company was a part of Whirlpool Corporation. However, in 2006 the company was bought by Techtronic Corporation.
Hoover is ranked 714 out of 4440 in Appliances and Electronics category
USA, Canada
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My sister got a bra caught in her Hoover, they weren't able to help.
Any idea how she contacted them?.their only customer service line NEVER answers.